Resources & Support
The Documents and Support Your Team Needs to Move Forward.
Find current product files, compatibility information, compliance documents, installation guidance and service contacts in one place.
Document status
Document categories
Everything in one place.
Select a category to filter the document library, or browse all files below.
Product Datasheets
Specifications, electrical parameters and dimensional drawings by model.
24 files
Product Brochures
Application-focused overviews for home, C&I and utility-scale projects.
8 files
Battery-Inverter Compatibility
Verified pairing tables for all supported battery and inverter combinations.
6 files
Certification and Compliance
Market-specific certificates with issuer, scope, validity and model mapping.
31 files
Installation Guidance
Step-by-step installation manuals, quick-start guides and wiring diagrams.
18 files
Communication and EMS
Modbus maps, HMS firmware, EMS configuration and communication protocols.
12 files
Warranty Information
Warranty terms, registration process and service region coverage by product.
5 files
Project Data Templates
Site data checklists, load survey forms and EaaS eligibility worksheets.
7 files
Videos and Training
Installation walkthroughs, commissioning guides and product training series.
14 videos
Document library
Current and archived files.
Every document shows version, publish date, applicable market and language. Superseded files are retained for reference but clearly marked.
Battery-Inverter Compatibility List
- Model
- All
- Market
- Global
- Language
- EN
- Version
- v4.1
- Published
- 2026-02-01
- Size
- 1.1 MB
MOLETONG 2026 Company and Product Brochure
- Model
- All Products
- Market
- Global
- Language
- EN
- Version
- v2.1
- Published
- 2026-01-15
- Size
- 8.4 MB
Home Energy Product Catalog
- Model
- HES Series
- Market
- Global
- Language
- EN / ZH
- Version
- v3.0
- Published
- 2025-11-20
- Size
- 5.1 MB
C&I Energy Storage Product Catalog
- Model
- CIS Series
- Market
- Global
- Language
- EN
- Version
- v2.4
- Published
- 2025-10-08
- Size
- 6.7 MB
Containerized ESS Product Overview
- Model
- CESS-5MWh
- Market
- Global
- Language
- EN
- Version
- v1.8
- Published
- 2025-09-01
- Size
- 4.2 MB
Three-Phase Hybrid Inverter Datasheet
- Model
- TPH-30K / TPH-50K
- Market
- EU / AU
- Language
- EN
- Version
- v2.0
- Published
- 2025-08-20
- Size
- 3.5 MB
HMS/EMS Overview
- Model
- HMS-Pro / EMS-G2
- Market
- Global
- Language
- EN
- Version
- v1.5
- Published
- 2025-08-14
- Size
- 3.0 MB
Single-Phase Hybrid Inverter Installation Manual
- Model
- SPH-5K / SPH-8K
- Market
- EU / AU
- Language
- EN / DE / FR
- Version
- v2.2
- Published
- 2025-05-22
- Size
- 7.8 MB
C&I Site Data Checklist
- Model
- CIS Series
- Market
- Global
- Language
- EN
- Version
- v1.2
- Published
- 2025-07-30
- Size
- 0.4 MB
Indonesia EaaS Eligibility Checklist
- Model
- All
- Market
- Indonesia
- Language
- EN / ID
- Version
- v1.0
- Published
- 2025-06-10
- Size
- 0.3 MB
Stick Logger Quick Setup Guide
- Model
- SL-100
- Market
- Global
- Language
- EN / ZH
- Version
- v1.3
- Published
- 2025-04-15
- Size
- 1.8 MB
Single-Phase Hybrid Inverter Installation Manual (Legacy)
- Model
- SPH-5K / SPH-8K
- Market
- EU
- Language
- EN
- Version
- v1.9
- Published
- 2024-11-01
- Size
- 7.1 MB
Public datasheets and brochures are available without registration. Controlled drawings, protocols and commercial documents may require project identification or a non-disclosure agreement.
Featured downloads
Start with the most-requested files.
Grouped by application area. Each file shows the current version and publish date.
Certification center
Model-level compliance, not blanket claims.
Filter by product model, target market and certification standard to verify which certificates apply to your specific unit. Each entry shows the issuing body, certificate number, applicable models and validity date.
| Model | Market | Standard | Certificate No. | Issuer | Entity | Valid Until | Scope |
|---|---|---|---|---|---|---|---|
| SPH-5K / SPH-8K | EU | CE | CE-2024-MT-0012 | TÜV Rheinland | MOLETONG Energy Systems | 2027-03-31 | Low Voltage Directive, EMC |
| SPH-5K / SPH-8K | AU | RCM | RCM-AU-MT-0034 | SAA | MOLETONG Energy Systems | 2026-12-31 | AS/NZS 4777.2 |
| TPH-30K / TPH-50K | EU | CE | CE-2024-MT-0019 | TÜV Rheinland | MOLETONG Energy Systems | 2027-06-30 | Low Voltage Directive, EMC |
| HES Series | EU | CE | CE-2025-MT-0028 | SGS | MOLETONG Energy Systems | 2028-02-28 | Battery Safety, EMC |
| HES Series | Global | IEC 62619 | IEC-MT-2025-007 | Bureau Veritas | MOLETONG Energy Systems | 2028-05-31 | Lithium Battery Safety |
| CIS Series | EU | CE | CE-2024-MT-0031 | TÜV SÜD | MOLETONG Energy Systems | 2027-09-30 | Machinery Directive, EMC |
| CESS-5MWh | Global | IEC 62933 | IEC-MT-2025-022 | DNV | MOLETONG Energy Systems | 2028-10-31 | Grid-Scale ESS Performance |
| CESS-5MWh | Indonesia | SNI | SNI-ID-MT-0008 | BSN Indonesia | PT MOLETONG Indonesia | 2026-11-30 | National Standard Indonesia |
| SL-100 | Global | FCC | FCC-MT-2024-SL1 | FCC | MOLETONG Energy Systems | 2027-04-30 | Radio Frequency Emissions |
Installer and distributor support
Resources for the people who deploy and sell.
Installers, system integrators and distribution partners have access to technical and commercial materials designed to reduce pre-installation questions and post-installation issues.
Compatibility and Pairing Lists
Verified battery and inverter combinations with firmware version requirements.
Download List →
Quick Installation Guides
Condensed field-ready installation reference for all major product families.
Browse Guides →
Training and Installation Videos
Step-by-step commissioning walkthroughs and product training series for field teams.
Watch Videos →
Marketing and Sales Assets
Co-brandable brochures, product images and presentation decks for distributor use.
Request Assets →
Warranty Registration
Submit warranty registration for installed units. Confirm process with your regional contact.
Register Warranty →
Distributor Inquiry
Pre-sales technical questions, project support requests and partnership enquiries.
Send Inquiry →
Partner portal
Technical and commercial resources for certified installers and distribution partners.
Project support workflow
From first question to ongoing operation.
Each stage has a defined contact window. Use the support form to route your request to the right team.
Pre-Sales Technical Question
System sizing, compatibility, tariff analysis, transformer capacity, inverter selection and application suitability.
Responsibility window
Technical Sales
Submit via support form -- select Pre-Sales Inquiry.
Document Request
Controlled drawings, protocol specifications, NDA-required materials and project-specific documentation.
Responsibility window
Engineering Team
Submit via support form -- select Document Request. Include project identification.
Installation and Commissioning Support
On-site or remote guidance during system installation, wiring verification, inverter configuration and first-power commissioning.
Responsibility window
Field Engineering
Submit via support form -- select Commissioning Support. Attach site photos and wiring diagrams.
Operating Issue
Fault diagnosis, alarm interpretation, performance degradation, communication failures and monitoring anomalies.
Responsibility window
After-Sales Service
Submit via support form -- select Operating Issue. Include model, serial number, alarm codes and logs.
Warranty and Service Ticket
Formal warranty claims, replacement part requests and scheduled maintenance coordination under service agreement.
Responsibility window
Service Operations
Submit via support form -- select Warranty or Service. Attach purchase documentation and photos.
Ongoing Operations and Maintenance
Periodic health checks, firmware update guidance, EMS configuration adjustments and long-term performance monitoring.
Responsibility window
EMS and O&M Team
Contact your regional service representative or submit via support form.
Frequently asked questions
Quick answers before you contact us.
Which document version is current?
Every document in the library displays a version number and publish date. The most recent version is marked "Current." Documents that have been replaced are marked "Superseded" and remain accessible for reference but should not be used for new installations. Always verify the model number and publish date before using a document.
Can I request controlled drawings or protocol specifications?
Yes. Controlled drawings, communication protocol specifications and other restricted-distribution materials can be requested through the support form. Select "Document Request" as the inquiry type and include your project identification. A non-disclosure agreement may be required for certain materials.
Where do I find the battery and inverter compatibility information?
Use the verified Battery-Inverter Compatibility List available in the Featured Downloads section. This list is updated with each firmware release and includes the minimum firmware version required for each pairing. Do not rely on general product family names alone; verify by exact model number.
How do I submit a service or fault issue?
Use the Support Form on this page and select "Operating Issue" or "Warranty / Service Ticket" as the inquiry type. Include the product model, serial number, installation site, a description of the issue, any alarm codes or log files, and photographs of the installation and fault condition. Complete information reduces diagnosis time significantly.
What is the expected response time for support requests?
Response times are defined by service region and the terms of your supply or service agreement. We do not publish generic SLA commitments on this page because they vary by contract and geography. Your regional contact or the support team will confirm the applicable response commitment when your ticket is acknowledged.
Are public datasheets available without registration?
Yes. Product datasheets, brochures, installation manuals and the compatibility list are available for direct download without account registration. Controlled drawings, commercial agreements and restricted protocols require project identification or a non-disclosure agreement.
How do I verify that a certificate applies to my specific unit?
Use the Certification Matrix on this page. Filter by product model, target market and certification standard. Each entry shows the certificate number, issuing body, the legal entity holding the certificate, the applicable model scope and the validity date. If your unit is not listed, contact the support team with your model and serial number.
Is client project data and serial number information kept confidential?
Yes. Serial numbers, site information and project drawings submitted through the support form are used only for the purpose of addressing your request and are not shared publicly or with third parties outside of the service delivery process. Review the privacy notice on the support form for full details.
Technical support request
Send your request to the right team.
Complete the fields below. More detail means faster resolution. Serial numbers and site information are kept confidential.
Technical support
Cannot Find the Exact
Document or Answer?
If the document you need is not listed, the certificate scope is unclear, or you have a technical question that requires engineering input, the support team is the right next step.